ID card or provider search
Your insurer’s member portal or the phone number on your card is usually the quickest starting point. Contact us if you need help finding it.
FOR EMPLOYEES & CURRENT CLIENTS
A benefits question?
Start here.
Find help with your current health plan, enrollment, ID card, or a bill you do not understand. You do not need to shop for a new plan to ask for help.
FIND YOUR NEXT STEP
What do you
need help with?
Enrollment or life changes
Tell your employer’s benefits administrator promptly about a new hire, family change, or loss of other coverage. Deadlines and documents vary.
A bill or claim question
An Explanation of Benefits (EOB) explains how a claim was processed; it is not a bill. Compare it with the provider bill and contact us if something is unclear.
PERSONAL SUPPORT
Help with
the account details.
Megan Bybee, our Special Programs Manager and Account Administrator, brings two years with our team and a background in medical billing. She helps clients work through benefit questions and account details.
Email our support teamBefore sending documents
Where should I send a bill or claim document?
Use our secure file-share portal for documents your agent requests. Do not include medical details, Social Security numbers, or insurance ID numbers in ordinary email.
Can Real Benefit Solutions decide whether a claim is covered?
We can help explain information and coordinate questions. The insurer or plan administrator determines coverage and claim payments under the plan.