Privacy
policy.

Last updated September 26, 2026

Real Benefit Solutions is a health insurance agency with offices in Pocatello and Blackfoot, Idaho. This policy explains what information we collect through our website, realbenefitsolutions.org, and when you call, email, text or meet with us, and how we use and protect it.

Information we collect

• Contact details you give us, such as your name, phone number, email address, company and mailing address.
• Details you share so we can quote, enroll or service your coverage, such as dates of birth, ZIP codes, household or employee information, and your current coverage.
• Messages you send us by text, email or our website forms, and details of appointments you schedule with us.
• Records of your agreement to receive text messages, including the date and time, the wording you agreed to, and the web page or staff member involved.
• Basic technical information when you visit our website, such as your browser, device, IP address and the pages you view. Our website uses cookies and Google Analytics to understand how visitors use it.

How we use your information

• To answer your questions and provide the quotes, enrollment help and service you ask for.
• To schedule appointments and send appointment confirmations and reminders.
• To send the text messages you agreed to receive.
• To keep the records that the law and the insurance companies we work with require.
• To protect our website and our clients from fraud and misuse, and to improve our website.

How we share your information

We do not sell your personal information. We share it only as needed to serve you:

• With insurance companies and benefit administrators, when needed to quote, enroll or service coverage you asked us about.
• With service providers that help us run our business, such as our website host and our email, calendar and text messaging providers. They may use it only to provide their services to us.
• When the law requires it, or to protect the rights and safety of our clients, our team or others.

None of this sharing includes your text messaging consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties.

Text messaging

If you agree to receive text messages from us, we will text you about your inquiry, quotes, appointments and account. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Our SMS Terms explain how to sign up and stop.

We do not sell or rent your mobile number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we protect your information

We use reasonable administrative, technical and physical safeguards to protect your information. No website, email or texting system is completely secure, so please do not send Social Security numbers, health details or claim information by text or regular email. Ask us for a secure upload link instead.

Health information

When we help with health coverage, some of the information we handle may be protected by federal and state privacy laws, including HIPAA. We use and share that information only as those laws and our agreements with insurance companies and employer health plans allow.

How long we keep information

We keep information for as long as we need it to serve you and for as long as the law and our agreements with insurance companies require.

Your choices

• Reply STOP to any text message to stop receiving texts.
• Call or email us to ask what information we have about you, or to update or correct it.
• You can set your browser to refuse cookies. Some parts of our website may not work as well without them.

Children

Our website is not meant for children under 13, and we do not knowingly collect information from them through it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Real Benefit Solutions
2824 Pole Line Rd, Pocatello, ID 83201
94 North Pine, Blackfoot, ID 83221
Phone: 208-238-1171
Text: (208) 252-6732
Email: support@realbenefitsolutions.org